Privacy policy
With your access to our websites, information about the access (date, time, page viewed, IP address)is stored as logfiles on our server. We do this for the legitimate interest of monitoring technical operations, optimising our information and detecting attacks on our website. These data are evaluated by us exclusively for our own statistical purposes, in anonymous data. The log files are deleted after six months. The processing takes place in the name of H+H SYSTEM GmbH.
As a rule, no personal data is collected by us when you use our website. If you contact us via the contact forms provided or subscribe to our newsletter, your email address and other personal data will only be used for individual correspondence to answer your request. We guarantee that your information will be used exclusively by us, will not be passed on and will be treated confidentially in accordance with the applicable legal provisions. An exception is the transfer to processors who work exclusively on the instructions of H+H SYSTEM GmbH, do not use the data for their own purposes and are bound by their own agreements to the data protection obligations of the General Data Protection Regulation. You have the right to access, to rectification and erasure of your data, the right to restriction of processing, to object to processing (in particular the objection to the sending of direct marketing) and the right to lodge a complaint with a supervisory authority.
If you have any questions about data protection and the exercise of your rights, please do not hesitate to contact our data protection officer at privacy@HHsystem.com.
General Enquiries
The data of your request (name, contact details, content of the request, history of previous contacts with us), which you send via the contact form or us by e-mail, will be processed by us for customer service (pre-contractual measures) and for marketing purposes (legitimate interest in sending direct marketing by post). Your data will be deleted by us 3 years after your last request, unless there are legal obligations to store the data.
Newsletter Subscription
The newsletter will only be sent with your express consent by entering your data and your e-mail address and clicking the "Register now" button.
Each newsletter contains a possibility to unsubscribe from the newsletter and thus to withdraw your consent. The revocation does not affect the legal basis valid until the withdrawal.
In addition to your e-mail address, we also process information about usage behavior when reading the newsletter, e.g. which articles are read particularly often. We use this information to make our content more interesting and suitable for you.
Your data will be stored until your withdrawal or unsubscription from the newsletter.
Note on the use of cookies
This website uses software to analyse the use of the website.
By evaluating this data, valuable insights into the needs of users can be gained. These findings help to further improve the quality of the information.
In this context, so-called cookies are used. Cookies are data stored in your browser that enable the recognition of a visitor on an anonymous basis. Cookies can generally be rejected or deleted by appropriate browser settings. The statements made here with regard to cookies also apply in a similar form to other technical browser functions such as local storage and session storage.
Some of the cookies on this website are necessary for the functioning of the website and are set on the basis of our legitimate interest in the safe and efficient operation of the website. In principle, information is not passed on to third parties for their own business purposes.
Cookies for the purpose of analysis are only used with your express consent.
Google Analytics
For error analysis and statistical evaluations of our website and only with your consent, our website uses the analysis service Google Analytics of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, Tel: +353 1 543 1000, Fax: +353 1 686 5660, E-Mail: support-at@google.com ("Google"), which in turn transmits your data to the USA for further processing. We would like to point out that the USA has a lower level of data protection than the EU and US companies are obliged to hand over data to courts,law enforcement authorities, supervisory authorities or security bodies.
Google also uses the information collected for its own purposes. Further information can be found under https://policies.google.com/technologies/partner-sites
Google Maps
With your consent, our website uses Google Maps to display interactive maps and to create driving directions. Google Maps is a map service provider of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, Tel: +353 1 543 1000, Fax: +353 1 686 5660, E-Mail: support-at@google.com ("Google") By using Google Maps, information about the use of this website, including your IP address and the (start) address entered as part of the route planner function, can be transmitted to Google in the USA When you create a website of our website, which contains Google Maps, your browser establishes a direct connection to google's servers. The map content is transmitted by Google directly to your browser and integrated by it into the website. Therefore, we have no influence
on the scope of the data collected by Google in this way. According to our state of knowledge, these are at least the following data: date and time of the
visit to the website in question, Internet address or URL of the website accessed, IP address, (start) address entered as part of route planning.
The transfer of the data is necessary for the correct presentation of the data and takes place on the basis of your express consent. We have no influence on the further processing and use of the data by Google and can therefore assume no responsibility for this. However, it is known that Google uses the data, among other things, for the selection of personalized advertising. We have therefore concluded an agreement on processing under joint responsibility with Google (Art. 26 GDPR), the content of which can be viewed under https://privacy.google.com/intl/de/businesses/mapscontrollerterms/
Google also transfers your data to the USA for further processing. We would like to point out that the USA has a lower level of data protection than the EU and US companies are obliged to hand over data to courts, law enforcement authorities, supervisory authorities or security bodies.The purpose and scope of the data collection and the further processing and use of the data by Google as well as your rights in this regard and setting options for the protection of your privacy can be found in Datenschutzhinweisen von Google https://policies.google.com/privacy?hl=en
Yumpu Catalog
For a more comfortable presentation of our catalogues and only with your consent, our website uses the Yumpu service
of i-magazine AG, Gewerbestrasse 3, 9444 Diepoldsau ("i-magazine").
i-magazine also uses your data for its own purposes and passes it on to various advertising trackers for retargeting and to analysis trackers for website analyses, which in turn transmit your data to the USA for further processing. We would like to point out that the USA has a lower level of data protection than the EU and US companies are obliged to hand over data to courts, law enforcement authorities, supervisory authorities or security bodies.
Further information on data protection and the use of cookies by i-magazine can be found under https://www.yumpu.com/en/info/privacy_policy
SmartSupp Chats
Our website uses the SmartSupp live chat service provided by the processor Smartsupp.com, s.r.o., Milady Horákové 13, 602 00 Brno, Czech Republic. The chat is used for direct communication with our visitors in order to answer enquiries quickly and easily. SmartSupp uses cookies to provide the chat function, store the chat history and evaluate usage. In doing so, personal data such as IP address, location data or information entered in the chat may be processed. Processing is based on our legitimate interest pursuant to Art. 6(1)(f) GDPR to improve customer communication. Further information can be found in SmartSupp's privacy policy at https://help.smartsupp.com/en_US/privacy
Social media company profiles
We maintain publicly accessible company profiles on social networks in order to communicate with interested parties, customers and partners and to provide information about our services and news. We are currently active on Facebook, LinkedIn, Instagram and YouTube.
When visitors visit our social media pages, their personal data is collected by the respective platform operators and processed for market research and advertising purposes. This data can be used to create user profiles in order to display interest-based advertising within and outside the platforms. We have only limited influence on the data processing carried out by the platform operators.
We and the operators of the respective platforms are considered joint controllers within the meaning of Art. 26 GDPR insofar as the processing of personal data in connection with visits to our social media sites is concerned. The respective platform provides a corresponding agreement on joint responsibility for this purpose, which regulates in particular the distribution of obligations with regard to data protection. Further information on this can be found in the providers' data protection notices:
- Facebook (Meta) – Agreement on joint responsibility
- LinkedIn – Privacy policy
- Instagram (Meta) – Privacy policy
- YouTube/Google – Privacy policy
The processing of personal data on our profiles is based on our legitimate interest pursuant to Art. 6(1)(f) GDPR in effective external representation and communication with the public.
Privacy policy for customers and business partners
As part of the business relationship with H+H SYSTEM GmbH, personal data of customers, interested parties, suppliers or other business partners and their employees are processed for the purpose of ordering and delivering products and services, sales activities, purchasing, accounting, customer support on the legal basis of an upright agreement or pre-contractual measures and for general marketing measures on the legal basis of the legitimate interest in sending direct mail and on the basis of the legitimate interest in efficient business processes.
Names and contact details, any agreements and the communication and order history are processed.
The provision of the aforementioned data is necessary for the business relationship, as contractual or statutory obligations cannot otherwise be met.
H+H SYSTEM GmbH conducts written surveys among customers and business partners at irregular intervals in order to improve our products and services and to get to know our partners better. In the course of this, we process the respective logs from the IT systems used and the answers to the questions asked. Participation in such surveys is voluntary.
The processing takes place on behalf of H+H SYSTEM GmbH. The data will not be passed on to third parties without consent, unless this is required by law or necessary for the fulfilment of contractual obligations (e.g. transfer to logistics partners and forwarding agents for the execution of deliveries or to payment service providers for the execution of transfers). Also excluded is the transfer to processors who work exclusively on the instructions of H+H System GmbH, do not use the data for their own
purposes and are bound by their own agreements to the data protection obligations of the General Data Protection Regulation.
In rare cases, data is also transferred to countries outside the European Union. To safeguard the rights and freedoms of the data subjects, agreements have been concluded in accordance with the standard contractual clauses approved by the EU Commission (Art. 46 GDPR) and additional contractual obligations to ensure a level of data protection comparable to that in the EU have been guaranteed by the contractual partner.
The data will be stored for a maximum period of 5 years from the last contact after expiry of the statutory retention obligations.
You have the right to access, rectification and erasure of data, the right to restriction of processing, the right to object to processing and the right to data portability to another controller. You also have the right to lodge a complaint with a supervisory authority.
If you have any questions about data protection and exercising your rights, please contact our data protection officer at privacy@HHsystem.com.
Data protection information for participation in online meetings or video conferences with Microsoft Teams
When organising online meetings or video conferences, personal data is processed in the form of contact data, video and audio data. This processing is necessary for the fulfilment of contractual obligations or pre-contractual measures (e.g. the employment contract for employees, preliminary discussions for projects), provided that no other, less intrusive means can be used with comparable efficiency and is only carried out for the duration of the respective meeting.
Data on participation in the online meeting and any texts entered by participants in the chat window of the meeting will be deleted after expiry of the statutory retention obligations (generally seven years).
In exceptional cases, the online meeting will be recorded for the purpose of documentation, quality control or for the creation of minutes. This is done either to fulfil contractual obligations or for the legitimate interest of H+H System GmbH in the aforementioned processing purposes and only after informing all participants present. You have the right to object to the processing if you are in a special situation so that your rights and freedoms outweigh the interests of H+H SYSTEM GmbH. Recordings will only be stored until the respective processing purpose, e.g. the creation and confirmation of protocols, has been completed.
The data processed during online meetings will not be passed on without consent. Exceptions to this are the transfer to processors who work exclusively on the instructions of H+H SYSTEM GmbH, do not use the data for their own purposes and are bound by their own agreements to the data protection obligations of the General Data Protection Regulation, as well as the transfer of diagnostic and telemetry data, which are necessary for the operation and security of the infrastructure of the online meeting and may also contain personal data, to Microsoft Ireland Operations Ltd, One Microsoft Place, Dublin, D18 P521, Ireland. In rare cases, data may also be transferred to countries outside the European Union. To safeguard the rights and freedoms of data subjects, an agreement has therefore been concluded with Microsoft in accordance with the standard contractual clauses approved by the EU Commission (Art. 46 GDPR) and Microsoft has undertaken additional contractual obligations to ensure a level of data protection comparable to that in the EU.